RELATIONSHIP COACHING for all executives
Relationship coaching is for all executives. It’s about connecting
with people In professional relationships of; employees, bosses, peers,
clients, advisors, as well as in personal relationships, family, partners,
friends, community, and others.
Good relationships and communications with others
are based on good relationships and communications with yourself. This
inside-out approach (as opposed to the traditional outside-in) is the
secret to creating a better balance for people with a strong task orientation
(strong intellectual capacity - IQ) and need to improve poor people,
interpersonal, client or relationship behaviour (strong emotional intelligence – E/Q).
A common trait amongst ‘technical’ specialists (engineers,
accountants, software designers, etc.) who are required to manage or
lead others, interface with other people, or interact with clients. It
is the key to greater influence, being more empathetic, managing others,
being more extrovert were relevant, harmonising key relationships, dealing
with difficult people and boosting morale.
Ideal panacea for those executives who want to improve, yet find it
hard to get on with people, dislike small talk and consider networking
(until now, that is!) irrelevant.
Case Study Example
Client: IT Director, £1.4B plc. Services Firm
Issue/s: To make ‘Interactions (exec and customer
meetings) a more rewarding and positive experience’ +238%
Despite knowing precisely what behaviours he needed to change, (his
boss, annual appraisal, 360 degree feedback, colleagues, etc.) Steve
couldn’t change. In fact the harder he tried, the less progress
he made? People describe Steve as ‘saying what he thinks’,
with a tendency to be abrasive, even blunt when communicating with others.
Is challenged to say no or that something cannot be done, without causing
offence. He has a strong tendency to be pessimistic, easily irritated,
and has some issues around authority. He is unable to make observations
and judgements of what’s going on with people’s feelings?
This work was directed at assisting Steve in resolving these issues in
his new customer-orientated role, (to quote in his words) in, “Getting
the right result without hacking people off!”
It was necessary to spend some time gaining clarity and articulating
what he wanted (“Perform to my potential – getting better
results from interactions with other people – people wanting me
involved - people thinking they will get a better results if I am involved
- interactions less bruising – will get the results we want.),
as well as introducing some foundation change work and accelerated learning
skills, needed for our later work. Specifically for Exec meetings – don’t
want – late, rushed, not prepared, matter of fact, about making
(ratifying?) decisions. Want – better preparation, feel more at
home. For Customer meetings – don’t want – nervous/fear.
Want – confident, positive, enjoy, look forward to meeting people.
We devoted some effort to developing people watching skills, by carefully
and respectfully mimicking, other peoples physiology - walking, posture,
gestures, etc., in different situations – stations, walking, meetings,
etc. We also worked with some rapport techniques, reinforcing empathy
states, convincer strategies, belief change, empowering language patterns,
decision creating, muscle memory programming, removing unpleasant feelings,
meanings and memories, spatial time coding adjustment and behavioural
A cornerstone of this work involved taking different perceptual positions
(being in someone else’s shoes - 2nd position),) - a fundamental
characteristic of genius. Steve has a strong natural/developed visual
capability (eg “can see an engine in 3D”) and auditory (eg.
detecting sound differences in the engine) – but being out of touch
with peoples feeling, we worked on expanding and deepening his kinaesthetic
(feelings) awareness, intelligence and sensitivity.
As part of this journey or expanded emotional intelligence we explored
visualisation, modality distinctions, learning styles, emotional intensity
distinctions when associated (looking through your own eyes) and when
dissociated (looking at image of yourself). We also did some work around
building self-confidence (doing – recognition for skills and expertise)
and self-esteem (being – OK with yourself and who you are). Doing
these things well had a dramatic impact on transforming Steve’s
ability to get the results he wanted from important meetings.
Coaching time: 20 hours (5 sessions of 4 hours)
Results: Overall +238%.
Client self-rating on a scale of 0 to 10.
- Exec Meetings +250% (2
start to 6/8 end)
- Customer Meetings +225% (2
start to 6/7 end)
Please contact us directly for more details and information.
|Please contact us directly
for more details and information.